Transparency & Trust
Policy & FAQ
Everything you need to know before your visit.
Our Standards
Salon Policy
Appointment & Booking
Walk-ins are welcome, but appointments are recommended to secure your preferred time. You can book via call, text, Instagram DM or our online booking link.
Cancellation & No-Show
We kindly ask that you give us at least 4 hours’ notice if you need to cancel or reschedule your appointment. No-shows without prior notice can affect our daily workflow and other clients’ bookings. We appreciate your understanding and cooperation.
Late Arrival
If you arrive more than 15 minutes late, it may affect appointments scheduled after yours. Please let us know if you’re running late so we can do our best to accommodate you and the clients after you.
Hygiene & Safety
Metal tools are sterilised after every use. Disposable items, including files, buffers and liners, are single-use and discarded immediately.
Refund & Redo Policy
If you have concerns about your service, please contact us within 48 hours of your appointment so we can discuss the matter and work towards a suitable resolution. Services are non-refundable.
Health & Allergies
Please inform your nail technician of any allergies, skin conditions or health concerns before your service begins. This helps us discuss your needs before we proceed.
Frequently Asked Questions
A few helpful answers
A Manicure is a professional nail care treatment for the hands. It typically includes soaking the hands, shaping and filing the nails, cuticle care, light hand massage, and a polish or gel application. It keeps your nails neat, healthy, and beautiful.
A Pedicure is the same concept but for the feet. It includes a foot soak, exfoliation (scrub), cuticle care, callus treatment, massage, and polish application. Regular pedicures help maintain foot hygiene, soften skin, and prevent nail problems.
At Daisy Nails, we offer both classic manicures & pedicures as well as our Signature Luxury Pedicure Package — a 4-Step Bubble Spa experience with hot stone massage, sugar scrub, and premium care for the ultimate relaxation.
It depends on the service. A basic manicure takes about 30–45 minutes, while nail art or acrylic extensions can take 1.5–2 hours. We'll give you a time estimate when you book.
BIAB is a builder gel that strengthens your natural nails while giving a beautiful, natural-looking finish. It's perfect for those who want strong, healthy nails without acrylics. The gel is brushed on like gel polish and cured under a UV/LED lamp. It's lightweight, flexible, and promotes nail growth by protecting the natural nail underneath. BIAB is hugely trending right now because it gives a clean, healthy, natural look while still providing structure.
Acrylic nails are artificial nail extensions created by combining a liquid monomer and a powder polymer. When mixed together, they form a hard, durable layer over the natural nail or a nail tip/form. Acrylics are very strong and long-lasting (2–3 weeks before a fill is needed), can be sculpted into any shape and length, and work perfectly with polish, gel polish, or intricate nail art on top. They're best for clients who want dramatic length, strength, or intricate designs. Note: Removal requires soaking in acetone or professional filing, and they have a stronger chemical smell during application.
Gel-X is a soft gel extension system — pre-shaped tips applied with gel adhesive. It's lightweight, needs less drilling, and gives a natural feel with salon-perfect length and shape.
SNS (Signature Nail Systems) uses a dip powder technique for a lightweight, durable, and chip-resistant finish. It's a healthier alternative to traditional acrylics with vibrant colour options.
Walk-ins are welcome! However, we recommend booking ahead — especially on weekends — to guarantee your preferred time slot and technician.
Each of our salons has its own dedicated booking link. Simply visit the location page for the salon you'd like to attend — Westfield Chermside or Westfield Mt Gravatt — and you'll find the online booking link there. You can also book by calling or texting the salon directly, or sending a DM on their Instagram page.
Yes! We offer digital gift cards through Square. You can purchase them online — perfect for birthdays, holidays, or just because. Check the Gift Card link in our menu!
Our 4-Step Bubble Spa Pedicure includes a relaxing foot soak, sugar scrub exfoliation, hot stone massage, cuticle care, callus treatment, and a flawless polish application. It's the ultimate pampering experience!
Absolutely! We love creating custom designs. Bring any reference photos or ideas and our nail artists will bring your vision to life.